E-Bill (Paperless Billing)

With E-Bill, customers receive their utility bill in an email instead of as a paper bill by mail. This convenient and secure service is free, and helps the environment by reducing the use of paper.

Sign up for E-Bill using the online Customer Service Request Form or call 972-205-2671.

  1. How will I know if I am signed up on E-Bill?
  2. Will I still receive a paper bill via regular mail?
  3. Is there a fee for the E-Bill service?
  4. I think I should have received my E-Bill by now, but I haven't. What should I do?
  5. What happens if I am late in paying my bill? Will I receive the past due notice by email?
  6. How can I pay my E-Bill?
  7. Can I still view utility bill inserts if I am receiving E-Bill?
  8. Can I still have a paper copy of my utility bill for my records?
  9. What is my password to open the link to my E-Bill?
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